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Frequently Asked Questions

Are your detergents child-safe and pet-safe?

Children and pets should stay away from cleaned areas until the carpet is dry. While there are no known risks, it's best to keep them out during cleaning and drying.

What is your availability?

We are available Monday-Friday (8 AM - 5 PM) and Saturday & Sunday (9 AM - 4:30 PM) for regular bookings. We also operate on bank holidays at no extra charge.

How can I book or change a service?

For bookings or changes, we recommend emailing office@allcitycleaning.co.uk for the fastest response. You can also call us at 0333 090 1464 or request a free, no-obligation quote online.

How long does it take for cleaned items to dry?

Drying time depends on the material. Carpets usually take around 5 hours, while sofas and others take between 10 to 24 hours. Good ventilation can speed up the process.

Do you cover congestion charges and parking fees?

No. Any additional charges, including congestion charges and parking fees, are covered by the customer.

How often should I clean my carpet?

It is recommended that you clean your carpet once to twice a year to maintain cleanliness. This can vary if higher hygiene standards are required or if there are kids or pets.